Thanks, all, for your support. Telecharge was actually incredibly helpful. I called them because the Shubert Org's phone number had been busy for hours. I just wanted to know if they could point me to a different number. The operator informed - and maybe I should've already known - but Telecharge is directly linked to the Shuberts and they're the perfect people to call.
They instructed me to send an email to have in writing with the order number and complete details of what happened. I've heard back from the Shuberts and from Telecharge that my complaint was forwarded directly to the theatre and that there would most definitely be a response. Both teams said they would be keeping me updated in the coming days... I personally think an invitation to return should be a given. If the offer doesn't happen - I may consider writing a story to BroadwayWorld or Gothamist.
I'd really rather not get into the race conversation as I'd like to believe that our races have nothing to do with what happened. Lord knows, I've met plenty of white people who are capable of that behavior. But I feel that I must admit that the staff who "handled" it were African American, the woman was African American and I am white. I was patronized and chastised and told "it takes two to fight" and "just ignore her" while she got away with threatening to kill, shoot and hit me repeatedly. It was disturbing to say the least.
"I know now that theatre saved my life." - Susan Stroman
Blactor said: "Yes, different cultures do react to theatre in different ways. On the whole, serious theater-going is NOT a part of Black American culture, unless a touring "Chitlin' Circuit" show comes to town. They simply don't have years of experience and education as far as etiquette. Of course, I stress that this is speaking in generalities (although it should be quite obvious).
"
You are extremely ignorant, and I feel sorry for you.
EDIT: Obviously I'm the ignorant one and let my personal experiences form my own personal bias. And ignore history. My apologies to everyone. Lesson learned!
Good for you iluvtheatertrash! No one deserves to be treated that way. I'm sorry your experience was ruined and hope you get to see it again and the staff who handled the situation is dealt with accordingly. It's a shame people don't know how to act in a theater, let alone in public. Lets hope this woman doesnt ruin anybody else's night.
What a horrible story. I'm glad someone from the ticketing service got back to you. If it had been me, I would have promptly left the theatre the minute her threats started, gone to the theatre manager and refused to budge until the police were called. In this day and age, that is likely the only way a real threat will get any attention.
The fact that you stayed in your seat and were willing to return for Act 2 perhaps is indicative that you didn't really fear any true bodily harm despite her threats (it also likely indicated so much to the theatre staff) but sorry you were harassed so. I hope they give you a ticket to return. Ask for a private box next time.
“I knew who I was this morning, but I've changed a few times since then.”
promisespromises2 said: You are extremely ignorant, and I feel sorry for you.
Ok, Master, who has more to offer in this discussion--you, or an African-American performer who has spent more than 30 years interacting with and living among and performing before people from his own demographic? Who is more ignorant, some guy insulting me on a message board, or a guy who's observed exactly the kind of behavior that is being discussed for DECADES?
Sorry if it offends your sensibilities, and I know we're not allowed to say anything bad about Black people ever because then we're "racist", but sharing observations based on consistent patterns of behavior is not the same as hating someone or treating them different because of their race, and it is far from ignorant.
Blactor said: "promisespromises2 said: You are extremely ignorant, and I feel sorry for you.
Ok, Master, who has more to offer in this discussion--you, or an African-American performer who has spent more than 30 years interacting with and living among and performing before people from his own demographic? Who is more ignorant, some guy insulting me on a message board, or a guy who's observed exactly the kind of behavior that is being discussed for DECADES?
Sorry if it offends your sensibilities, and I know we're not allowed to say anything bad about Black people ever because then we're "racist", but sharing observations based on consistent patterns of behavior is not the same as hating someone or treating them different because of their race, and it is far from ignorant.
"
Well one, I am not a man. Two, do not call me master. And three, the way you worded everything in your post made me cringe, and that is why I posted what I did. If you don't mind, though, I would like to hear your thoughts (and where you perform, and such). I guess I am coming from a limited view (the people who I attend theatre with are all African-American and have been attending theatre for MUCH longer than I have… it's been a tradition in their family for a long time). You definitely do have more experience, obviously, in audience-types.
You're absolutely right, QueenAlice. I wasn't afraid for my safety IN the theatre, but for my safety OUT. They were a large group, and by their juvenile behavior they didn't seem the type to do something in public. Part of why I didn't return to my seat for the second act until the lights went down, and part of why I bolted from my seat when the lights went down at the END of each act too.
What I take more issue with than the threats, in all honesty, is the constant disruption (gleefully, too) of my experience and the staff's refusal to do anything about it. She most certainly wasn't only disturbing me, but at least 10-15 people around her as well.
"I know now that theatre saved my life." - Susan Stroman
I hope you guys will understand if I stay out of the race debate. I don't think that race is the problem here. I think it's a matter of being "carefully taught" how to behave.
"I know now that theatre saved my life." - Susan Stroman
I'm seeing the show on Monday and really looking forward to the performances on stage. I certainly hope I don't encounter any fireworks in the audience like others have so far. I would hope that theatre security will be on alert now that patrons have reported these incidents.
I really excited about the show and I might stage door afterwards. I've seen pictures but has anyone been there lately? Are they controlling what people try to get signed (as in show items/show patrons only).
I'm so terribly sorry that happened to you. I would've done the exact same thing, staying in my seat and being most embarrassed by the distraction of it all. It'd be hard to walk away and face even more confrontation from the management. Please keep us posted on how they follow-up with you.
As a whole, I've had the most negative experiences with the front of house staff in Shubert Theaters. Jujamcyn really could teach them a thing or two about customer service. I can't imagine this kind of situation being met with such indifference in one of their houses.
Saw The Color Purple revival last night for the first time on Broadway. It was the fourth preview. I am thrilled to report I give it an "A-" at this moment, and it is in fine form, most succinct storytelling of book to Broadway yet and the song styling has never been more understandable.
The solid: Cynthia Erivo is a revelation to Broadway; her I AM HERE and her acting soar and take you with her. Jennifer Hudson is finding her organic, human Shug Avery and I'm delighted by the sexuality she leads the audience in, as she sings PUSH THE BUTTON. I don't have the Playbill in hand but the actors playing Netti, Harpo + Mister are strong strong performers, and took me places with the story I had never been.
The slow: The chairs are overused, even as I get them as an anchoring device by Director John Doyle. The Georgia earth's dusty rose clay connects from the set, and yet I want better moment with the chairs, and actors in general. While I don't miss the dance numbers in this revival I do want stronger movement and flow.
I went to the stage door afterward the show with my group and it was too crowded to get close so we wandered on our way. The diversity of the audience I find beautiful, and the score (often ragged on here) remains remarkably musical and memorable. I admire Marsha Norman's book here in how she and the authors weave together a MASSIVE TALE into a digestible musical theater experience.
Cupid Boy2 said: "I'm so terribly sorry that happened to you. I would've done the exact same thing, staying in my seat and being most embarrassed by the distraction of it all. It'd be hard to walk away and face even more confrontation from the management. Please keep us posted on how they follow-up with you.
He has been offered return to the show for free!
As a whole, I've had the most negative experiences with the front of house staff in Shubert Theaters. Jujamcyn really could teach them a thing or two about customer service. I can't imagine this kind of situation being met with such indifference in one of their houses.
I attended the matinee today and wanted to give my impressions. First, the show, WOW! Basically, it's a "chick flick" writ large. The women suffer at the hands of evil men, and in the end the men reform. I guess that happens in real life, but not so often. But on the whole the show is incredible. The singing on that stage is amazing, and the acting is very moving. Erivo is just as incredible as everyone says she is. But the whole cast is talented and putting it all out there. Jennifer Hudson definitely holds her own.
As far as the audience, I would say that everyone was on their best behavior. The ushers seemed to have stepped up their game, perhaps in response to the incident recounted on this board. They went up and down the aisles admonishing patrons to shut off cellphones. They used their flashlights to single out offenders. Despite this, of course a cellphone rang during a quiet portion of Act 2. And there was some talking in the audience and rustling of food wrappers. But the audience as a whole was very respectful and into the performances.
I also enjoyed John Doyle's direction. I have decided that as long as he isn't making his actors carry around instruments and play them, I'm good to go. I will boycott any show that has actors playing instruments. I think that is a horrendous idea.
Rush details: My friend rushed for us this morning. She got there at 8:30. That was too late. She was No. 21 on line. When she got to the box office, she was told all the rush tickets were gone, and it's a two-show day. She was offered $59 orchestra seats, partial view, and she took them. We were seated all the way house right in Row M. The view was very good. I didn't feel I missed anything. The show is staged front and center.
I'm very happy to have seen the show and highly recommend it. As far as lead actress in a musical is concerned, Hamilton's competition is in the house!
Jordan Catalano said: "I'm so on the fence about this one. The original production, I thought was pretty much an all-around awful show. It had a couple of nice songs and some of the performances were quite good, but the book is one of the worst adaptations of any source material ever, I find. So if the only reason to go see this new production is to see Doyle's direction, I think I might end up skipping it and just watching the film, which is arguably the greatest american film ever made. "
This is the problem with adaptations of famous source material. Everybody already has an opinion before they walk in. I literally have no idea what The Color Purple is even about besides a lesbian black girl. I am excited to see the musical without any preconceived notions about what The Color Purple is "supposed" to be.
Yeeeeah, but really only with weak adaptations of famous source material. None of the negative feelings I have for Color Purple's writing as a musical cross over with many stage adaptations of other books I loved. Fun Home for instance, or Matilda. And I loved this production of Purple, for the record. The show just is not a very strong adaptation.
That's probably what Marsha Norman was going for. Bridges of Madison County was also far from the source material. Whether it's poorly written is another story, but I don't think it's fair to grill a show for not 100% sticking to the source material. Why can't they be their own interpretation of the story?
I AM talking about the quality of the writing, particularly the score, which (whether or not it strays in specifics to fit the medium) is related to how well it accomplishes what the story is meant to. This is more literally similar to the source material than Fun Home or Peter and The Starcatcher. I would call both of those better adaptations. Partially because they UNDERSTAND the source material's strengths better; mostly because they're simply better written shows.
Yes but maybe Marsha did not want to accomplish what the book or movie accomplished. That is what I am trying to tell you. It seems like she looked at the story from a different angle which is classic Marsha Norman. The other shows you mentioned pretty much stuck to the source material in terms of the story line, and having the same mission statement.
Saw the show this afternoon and I loved it. I would say at times the book lacked in making one feel for the characters as the movie did but the show is in great form at this point and I would recommend it to all, On another note, the audience was wonderful. They gave a standing ovation after "I'm Here." and was respectful throughout.
As an African American who has attended and work in the theatre for many years, I think Blactor hit the nail on the head.
I am, sadly not surprised at this incident. It is horrible and embarrasing to those of us who do not act in this fashion at the theatre, or in public for that matter.
Sushi, I promise that the reason I find the material of this show (not the production) to be lacking is not because I am some rabid purist Color Purple fanboy, disappointed with any minute changes just because. I think it is a very poor adaptation. You did not pay attention to the content of my posts, but this show DOES stick to many plot details and structure, arguably even more than those two shows I mentioned as superior works of adaptation. Alice Walker was involved in making sure it met her content wishes. But it does not do it WELL, or with good craft. It just is not a very intelligent score, and the book is just passible. It does not acconplish ITS ambition. That is why I'm not crazy about the show. Marsha normally has her name attached to better stuff, but this happens a lot when a good artist is a cog in (what was originally) a giant musical machine with enormous business interests. The production does wonders in bringing it closer to the emotional potential of its source.
I saw this tonight. I really enjoyed it. John Doyle is such a great director, and he definitely worked his magic on The Color Purple. The cast is uniformly excellent with the standout obviously being Cynthia Erivo. She is definitely turning in my favorite performance I have seen so far this season.
The audience tonight was easily the worst audience I have ever sat in. Whooping and hollering, responding to the actors onstage, talking and laughing, on their phones, etc. It definitely detracted from the overall experience, unfortunately.
I think I am in the minority in that I enjoyed the original production more than this revival. I really liked the big Broadway musical feel of the original. I would still definitely recommend this production, though. I was sitting in the rear mezzanine right in the middle and the view was great.
"There’s nothing quite like the power and the passion of Broadway music. "
iluvtheatertrash said: "You're absolutely right, QueenAlice. I wasn't afraid for my safety IN the theatre, but for my safety OUT. They were a large group, and by their juvenile behavior they didn't seem the type to do something in public. Part of why I didn't return to my seat for the second act until the lights went down, and part of why I bolted from my seat when the lights went down at the END of each act too.
What I take more issue with than the threats, in all honesty, is the constant disruption (gleefully, too) of my experience and the staff's refusal to do anything about it. She most certainly wasn't only disturbing me, but at least 10-15 people around her as well.
"
Dude, you need to get a taser. The minute the disruptive woman started flappin' those gums just give a little BZZZZTTTTTT!!!!!! Problem solved. And when she came to, I bet she'd watch those flappin' gums because she knows she'd get checked again. BZZZZZZZZZTTTTTTTT!!!!! No more talkin' from Miss Run-Ya-Damn-Mouth-During-a-Show. Trust me. Works every time. My friend Tammy Lyn has one and every time she's used it at AMC 25 or AMC Magic Johnson: BZZZZZZZTTTTTTTT!!!!! Not another peep. Get one, dude.