Posted: 11/14/15 at 10:54am
Thanks, all, for your support. Telecharge was actually incredibly helpful. I called them because the Shubert Org's phone number had been busy for hours. I just wanted to know if they could point me to a different number. The operator informed - and maybe I should've already known - but Telecharge is directly linked to the Shuberts and they're the perfect people to call.
They instructed me to send an email to have in writing with the order number and complete details of what happened. I've heard back from the Shuberts and from Telecharge that my complaint was forwarded directly to the theatre and that there would most definitely be a response. Both teams said they would be keeping me updated in the coming days... I personally think an invitation to return should be a given. If the offer doesn't happen - I may consider writing a story to BroadwayWorld or Gothamist.
I'd really rather not get into the race conversation as I'd like to believe that our races have nothing to do with what happened. Lord knows, I've met plenty of white people who are capable of that behavior. But I feel that I must admit that the staff who "handled" it were African American, the woman was African American and I am white. I was patronized and chastised and told "it takes two to fight" and "just ignore her" while she got away with threatening to kill, shoot and hit me repeatedly. It was disturbing to say the least.