I've been fortunate to have overwhelmingly positive stage door experiences. When Norm Lewis was the Phantom, his driver asked everyone to get in an orderly line and promised that Norm would talk to everyone individually, so there was no need to crowd him. That's exactly what he did, posing cheerfully for photos and talking graciously to his fans at 11 p.m., after two shows that day. What a doll!
The same day, I took a nice photo of Christian Sebek (then Piangi) and sent it to him. He expressed effusive thanks and invited me to go on a backstage tour the next time I saw the show. I went about a year later, and he showed me around and introduced me to James Barbour. Christian is obviously a very nice guy.
Katie Travis (touring Christine) invited me backstage in Los Angeles after I interviewed her for a preview article. As cast members were posing for pictures, I wondered why a particular friend of theirs (who was also posing and talking to me in a very friendly manner) looked so familiar, until I realized I had been conversing with Sally Struthers.
I agree that performers do not owe the public anything but a good performance. Yet, when they treat their fans with kindness, the word gets around and helps make them popular. I'm sure the fans would rather support someone like Norm Lewis as opposed to a nose-in-the-air star who signs two autographs and gruffly says, "No more."
I suspect asking Broadway stars about their worst stage door experiences would yield answers that are more interesting than we the fans can provide. 
Audrey, the Phantom Phanatic, who nonetheless would rather be Jean Valjean, who knew how to make lemonade out of lemons.
Updated On: 6/18/16 at 02:51 AM