I saw this last night and I really, really loved the show. I personally thought it struck a great balance and handled a delicate subject matter very well. I was also surprised to see that, while it has a positive message, it was not exactly all sunshine and rainbows about how people treated each other on that day.
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The suspicion of the Egyptian man by the other passengers was particularly poignant in today's climate, and it made me think of the ways in which things are so different than they were then, but also the way things were the same in so many ways.
I loved the score and the celtic influence. I did have a little trouble understanding at first due to the accents, but I got used to them fairly quickly. I thought they included just the right number of stories at the right depth for a vehicle of this nature. That said, it made me immediately want to know more about these people and other stories from that day, so I went home and found The Day the World Came to Town through google and downloaded it on my kindle. Obviously a book can go more in depth than a musical ever could, so I'm excited to read it.
In response to some of the other comments on this board:
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I was surprised to see that some people felt the break-up of the gay couple was sudden and was just because Kevin 2 left the bar and Kevin 1 didn't notice. I thought the show had started building the tension between them before that. Maybe tweaks have been made already?
I agree with the previous poster who said it's important that the pilot's song mention that she is the first female pilot for American Airlines and the fact that she faced sexism in her career. When you are forced to work so hard for something, you love it even more, and that clearly was part of her passion for flying. Plus, the arc of the song is that in the beginning there's something between her and the sky--part of that something is sexism. Then she makes captain and there's nothing between her and the sky, but after 9/11 there once again is a barrier.
I sat in the second to last row of the mezz off to the side and I had a great view. I didn't feel too far away at all and I could see the sides of the stage just fine. (Note however that the balcony is narrower at the back than the front, so there are actually people in the mezz who are a lot farther to the side than I was. It didn't look to me like it would be obstructed but I can't say for sure.)
I hope to see this again but I'm getting to New York much less than I used to and only have one more trip this season, so I don't know that I will see this again due to the number of other shows coming out, but I really would like to. If you go, don't forget to check out the map in the lower lobby! I loved seeing the pins where everyone was from! (I wonder if they're leaving them in for the whole run, or if they start fresh for each show. Anyone know? I didn't get down there until after the show so I don't know how full or empty it was at the beginning.)