I did upgrade once and it was a ridiculous process. The person I spoke with took the info and said someone should get back to me within 48 hours. Long after 48 hours, I decided I would live with the seats I had. Naturally, I received a call the next day, saying the request had been approved. It was the same person I spoke with; she explained that it took longer to get back to me because she was sick for a few days!!!!
Ironically, after all that mess, the show — NYNY — closed before I got to see it, but my escapade doesn’t end there. They only gave me a refund for the original purchase amount, $300 or so short. That began the process again. I called, explained what happened, and was told I would need to wait for them to research it and make a decision. About a week later, I saw the additional amount refunded to my credit card.
I have NEVER experienced anything remotely like that from Telecharge and Ticketmaster.
Updated On: 8/21/24 at 01:55 PM